ManageFirst ProgramTM Components

From training materials to certificates, the ManageFirst Program can be used as a complete training solution, or as a supplement to an existing academic class or training course. Below is an overview of all of the individual components that make up the program.

Competency Guides: The program includes 10 competency guides* that can be used as standalone training materials or in conjunction with other materials. Each includes the essential content for each topic, plus learning activities, professional profiles, research topics and more.
*ServSafe and ServSafe Alcohol are both standalone programs in addition to being part of the ManageFirst Program, and therefore have their own training textbooks. For more information, please visit ServSafe.com.

Exams: Cover the material in the competency guides, and can be taken in either paper-and-pencil format or online to meet the needs of you and your class. The National Restaurant Association Solutions processes all exams, with full administration, support and customer service.

Certificates: Participants in the ManageFirst Program earn ManageFirst Program certificates after passing the exam correlating to a ManageFirst topic. These certificates reward students for their accomplishment and serve as a resource to be used in the job search process. Further, industry hiring managers can look for these certificates when searching for top-shelf, qualified talent.

The ManageFirst Professional® (MFPTM) Credential: The ManageFirst Professional credential is a distinguished recognition endorsed by the National Restaurant Association Solutions. This credential represents both dedication and proven management skills. Those who earn the MFP have passed five required ManageFirst exams (including ServSafe) and accrued 800 hours of industry work experience. Seeing "ManageFirst Professional" or "MFP" on a resume indicates that the candidate has mastered key skills and has real-world experience. These candidates can hit the ground running.
Click for details on MFP Requirements.

Instructor Tools: Registered ManageFirst Instructors can access useful online tools to take them from pre-class preparation to end of term exams, including:

  • Microsoft® PowerPoint® slides with suggested talking points
  • Instructor Correlation Guides that assist in the transition to the ManageFirst Program
  • Classroom activities
  • Field Projects
  • Exams and exam answer keys
  • Answer keys for the "Review Your Learning" sections featured after each chapter
  • Customizable marketing materials for your school or organization