Answers to frequently asked questions
Here's where you can catch up on basic information about the program. Simply click on the links below to reveal the answers to questions frequently asked about the program. If your question has not been answered here, please contact us at leadership@restaurant.org.
What topic areas does the program cover?
The Leadership &Management Program featuring Harvard ManageMentor®PLUS covers a range of leadership and management skills through more than 41 topics including how to direct, motivate, train, supervise, retain, evaluate and communicate with people. These topics are covered in Harvard ManageMentor®PLUS.
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What is Harvard ManageMentor®PLUS?
It is a market-proven online program for managers at all levels. It delivers practical information and tactical tools that help them do their jobs more efficiently and effectively through interpersonal relations skills.
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How do participants receive a certificate?
When participants complete course clusters, Leadership I or Leadership II, with an Approved Facilitator, they are eligible to receive a certificate awarded by National Restaurant Association Solutions. For more information on the certificate program, email leadership@restaurant.org.
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What does it mean to be an Approved Facilitator?
An Approved Facilitator has met the criteria, established by National Restaurant Association Solutions, to successfully facilitate discussion sessions and document completion of applied exercises. It is a tremendous way to help others achieve great things in your organization and grow your own experiences as a trainer.
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How do I apply the business scenarios to the restaurant industry? Our managers don't work in an office environment.
The topics in the program are designed to relate to any management environment, even if the context is different. An Implementation Guide developed by the NRAEF helps apply the concepts and skills to our industry and is provided at no additional cost. This guide provides tools such as suggested topic clustering, tips for discussion sessions and facilitators, applied exercise assignments and best practices.
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Can I access this program from home?
Yes, the hosted version of the program can be accessed from home.
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What if we don't have an Intranet?
Hosting the program on an Intranet server is only one way to access the materials. Your managers can also access the readings for the program online from any computer with Internet access.
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How long does the program take to complete?
Each module requires about one hour of reading to complete. With the Implementation Guide, you can set up your program to suit your needs. If you follow the recommended model, with discussions twice a month, it is a four-month program.
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