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This eBook focuses on Customer Service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Chapter Table of Contents
Chapter 1: The Importance of Customer Service
Chapter 2: Customer-Centric Service
Chapter 3: Designing and Implementing an Effective Customer Service Program
Chapter 4: The Professional Server
Chapter 5: Greeting and Seating Customers
Chapter 6: Dining Room Service
Chapter 7: Guest Payment and Service Recovery
Chapter 8: Marketing the Positive Guest Service Experience