ManFirst: Hosp HR Mgmt & Spvsion w/Ans Sheet, 2E

This text focuses on Hospitality Human Resources Management and Supervision topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Chapter Table of Contents

1 - Food Service Operations are Labor-Intensive

2 - Recruiting the Best Employees

3 - Employee Orientation and Training

4 - Foundations of Effective Employee Performance

5 - Facilitating Employees' Work Performance

6 - Meeting Workshift Standards

7 - Employee Professional Development Programs

8 - Ensuring a Lawful Workplace

9 - Employee Compensation and Benefits

10 - Managing a Safe and Healthy Workplace